Billing & Terms
What forms of payment do you accept?
What forms of payment do you accept?
We have a secure online bill paying system that is available 24/7 on our website or we can also take credit card payments over the phone. We also accept checks by mail or ACH/EFT payments.
How does On-Hold Media Group stand behind its service?
Content & Shuffle CMS
Do you have seasonal and holiday music available?
Is background music available for my content?
What types of Production History Reports are available?
How often can I update my production?
How many different on-hold productions can I build while in the Shuffle CMS?
Can your system handle dated material (with specific start and/or end dates), such as holiday hours or special event promotions?
Can I view the contents of my productions before they actually begin?
How long will it take to create an on-hold production?
If I have multiple locations, can I tailor my content for the individual locations?
Can I hear what the recorded scripts sound like?
My Account
If I have several locations, can I designate one or more persons to control the script productions for individual or multiple locations?
Can I have multiple users access my account?
Can I change or remove Users from my account?
How do I recover my forgotten/lost password?
Technical Information
How long does it take to get the equipment installed, if needed?
How does the playback device receive new on-hold productions?
What kind of telephone system do I need to be able to use Shuffle?
Will your service work with a Hosted VoIP System?
How long is the equipment warranty?
What if I have more detailed questions about the actual operation of the Shuffle system or my account?
What type of playback equipment is used?
How long does it take to receive my new production once I’ve submitted it?
Do I need any additional equipment?