On Hold Media Group - Cookie Policy
Updated 9/29/2026
This Cookie Policy explains how On-Hold Media Group (“we”, “us”, or “our”) uses cookies and similar technologies on onholdwizard.com, onholdmediagroup.com, and our customer and employee portals. It supplements our Privacy Policy.
What are cookies?
Cookies are small text files a website saves in your browser so it can recognize your browser on later requests. “Session” cookies are deleted when you close your browser; “persistent” cookies remain until they expire or you delete them. We also use your browser’s local storage, which works similarly, to remember a display preference.
Cookies we use
| Name | Type | Purpose | Duration |
|---|---|---|---|
sessionid | Strictly necessary | Keeps you signed in to the customer or employee portal | 24 hours |
csrftoken | Strictly necessary | Protects our forms against cross-site request forgery | 1 year |
purecookieDismiss | Preference | Remembers that you dismissed the cookie notice | 30 days |
opt_in_out | Preference | Remembers that you responded to the newsletter prompt so we don’t ask again | Up to 30 days |
hn_theme (local storage) | Preference | Remembers your light or dark mode choice | Until cleared |
Third-party cookies
- Google reCAPTCHA (security) – protects our login, password reset, and contact forms from bots. Google may set cookies and collect device and interaction data to do this.
- Google Analytics (analytics) – helps us understand how visitors use our website through aggregated statistics. You can opt out with the Google Analytics opt-out add-on.
- YouTube and Vimeo (media) – some pages embed videos from these services, which may set their own cookies when you play a video.
These providers control their own cookies. See the Google cookie policy and Vimeo cookie policy for details.
We do not use advertising or cross-site tracking cookies, and we do not sell information collected through cookies.
Managing cookies
You can view, block, or delete cookies and local storage through your browser settings. If you block strictly necessary cookies, you will not be able to sign in to the portal or submit some forms. Browser help pages:
Your consent
By continuing to use our website after seeing our cookie notice, you agree to our use of cookies as described in this policy. You can withdraw consent at any time by deleting cookies and changing your browser settings.
Changes to this policy
We may update this Cookie Policy when our website or the technologies we use change. We will revise the “Updated” date above when we do.
Contact us
Questions about this Cookie Policy? Email [email protected] or call 866-758-1300.