What Do Our Customers Say About On-Hold Media Group?

"They do a great job and are super easy to do business with."

"Several months ago our previous on-hold provider stopped working. So we reached out to On-Hold Media Group and never regretted our decision. Their proactive customer support team helps us in a lot of ways. After the holidays, I forgot to change our production back from the holiday music and scripts. But they didn’t, I got an email and notified me that the change was done. This to me demonstrates that they are concerned about our business succeeding. Also, the ease of creating and modifying a script is painless; I seldom spend more than 5 minutes when creating one. As the sales manager for a small electrical distributor, I remind my sales people what is being promoted with their online Production Wizard. I have heard several inquires came on the products and services that are contained on our production scripts. A big “THANKS” to On-Hold Media Group for their great customer service and innovative on-hold system! "

"My experience with On-Hold Media Group has been nothing but a pleasure. Chris has always been there to help me in time of need and always reminds me of the upcoming holidays to play our holiday recordings. If I had to give a star-rating to this company, I would give them 10 out of 10 stars for the customer service they provide. "

"It’s a pleasure to work with Chris Johnson and his team. The messaging is creative, timely and they offer quick turnaround on custom messaging. We are also able to pick from a variety of background music. We are very pleased with On-Hold Media’s service and messaging options."

"Great Service. On top of all directives, professional sales and detailed transcripts."

"Thanks for all you do to be proactive. Don’t see that in many (if any) of the companies I deal with. Great job!!!"

"I love using the Production Wizard from On-Hold Media Group! With a very busy multi-line phone system we realize that there will be times when our customers are going to be on hold. By using OnHoldWizard.com, we fill those anxious moments with product information, various value added services, and industry related information. This service helps get our message to the customer using a simple system that can be updated at a moment's notice. We also benefit with On-Hold Media Group being an MSP provider with the IMARK group. The customer service at On-Hold Media Group is invaluable! Very professional and personable staff is always making sure you are producing the best message possible. Great Team! Thank you for everything!"

"Our on hold system is working great - we just had one of the best turn outs for a counter day (6/7) that we have had in a long time. I attribute the high turn out to the "on hold" information. I have had a number of compliments from customers on the system. "

"Walters Wholesale Electric has OnHoldWizard.com messaging at all of our 21 locations, including our corporate office and central distribution center. One word describes my experience with them: “phenomenal.” They are much more responsive than the provider we had before (Muzak), and their technology is ideally suited to our needs.

Each of our locations can play a mix of company-wide and store-specific promotional information, and we can update the content in a matter of minutes any time we need to, as often as we like.

Walters realized the value of on-hold messaging years ago. Now that we have OnHoldWizard.com, we can truly see the maximum benefits."

"As the Marketing Manager of Shepherd Electric Supply, I was involved and responsible for the productions from the very beginning of our association with On Hold Media Group. Initially, we used OnHoldWizard.com in our main location in Baltimore, MD. As we have grown, we now utilize this service in all four of our locations in the MD-VA-DC area.

Without exception, each individual that I have communicated with at OnHoldWizard.com has been incredibly helpful, patient and prompt in completing our requests. When the need arose to create Custom Scripts with High Priority, the OnHoldWizard.com team ALWAYS came through for us. And as a member of IMARK, we are very pleased to be dealing with an IMARK Service Provider."

"We’ve been using OnHoldWizard.com for just a few weeks at our main Reno location, and we’ve already had positive feedback across the board about our messages – from customers, employees and vendors. I’ve been very pleased with our decision.

One thing I’ve noticed is that we’re getting inquiries about products we’ve had on the shelves for 15 months that, until now, hadn’t generated any interest. That tells me we’ve reached more people with a positive sales message about those products in just a few weeks than we had in the entire15 months before. I think using OnHoldWizard.com is going to make a significant difference in our ability to introduce new products and increase sales.

Our switchboard operator even mentioned that we’re not losing as many calls as we did when we had the radio on-hold. She believes the messages help minimize the perceived hold time, and says the customers seem to be in a better mood too! "

"Chris is always right on top of things. He doesn’t wait for people to have to call him. He takes care of everything with plenty of time for us to let him know if we want anything changed. I know I can count on On-Hold Media to take care of all the holiday announcements so I don’t have to."

"Great company to work with!"

"All of my dealings with On-Hold Media Group have been so quick and easy. I don't even have to set a reminder to update our holiday messages. Chris sends me a reminder and the scripts available. The time this saves me during the holiday rush is invaluable! Thanks so much for making my job easier!"

"The primary reason I listed my recommendation as a 10 is due to my representative Gary West. He's made my experience with On-Hold Media Group very smooth and enjoyable. He's been extremely professional the entire time I've dealt with him. He's very considerate when it comes to meeting my needs and requests in regards to my On-Hold scripts for my media campaigns. He's always available for questions and always helps to ensure my media scripts are lined up and good to go. He's the best!"

"I wanted to take time to thank you for the excellent customer service we receive from the On-Hold Media Group. I wish all our service providers responded as quickly as you do. I really appreciate how easy it is to change our scripts and update a production. Being able to customize productions to match up with special holidays is a great feature. At first we were not sure how much the on hold messages were impacting our business until one of our industrial customers came in and requested two of the special carbide drill bit kits that we were advertising in our on-hold message. That sale alone paid for 3 months of on-hold messaging. Since that time we have received positive feedback from many of our customers. It has even reached the point where some of our customers are requesting specific music that they enjoy!"

"First Electric Supply just started using OnHoldWizard and it has made a big impression on our customers.

Prior to OnHoldWizard, we used a typical FM radio station for our on-hold service. We ran into many static issues and it was not beneficial to the customer or our business. It was only a tool to soften the awkward silence.

It has also helped us become more personable with our new customers. We use the IMARK Library to promote but add our own personal touch. It has been a great addition to our company!"

"Crown Supply has been using OnHoldWizard.com for 5 years. We have noticed an increase in sales on items we promote and a huge increase in attendance at our events. I have heard complements from both customers and vendors. Vendors are really impressed when they call in and hear an announcement for their training or event while on hold. It’s a great way to get information out to our customers without filling up their inbox.

Gary at OnHoldWizard.com has been extremely helpful to me with creating numerous scripts. He is always quick to respond and the turn-around time for a new script is more than impressive. It always comes out better then I expect and they sound great too.

OnHoldWizard.com is a great product and they have a great team. I would highly recommend OnHoldWizard.com to any company! "

"Your program provides an essential point of contact for us to connect with our customers as we support our key vendors, plus individual branch announcements…"

"Nobody likes being on hold, right? But when it comes to On Hold Media Group, they are able to make your customers enjoy being on hold. Wiseway Supply has been using their On Hold Wizard for many years. With the ability to control our library and what is playing when and where there is no reason to not be using this system. Aside from the software being easy to use, the employees of On Hold Media Group are spectacular. Their response time when it comes to problems, questions, or ideas is remarkable. With the option to have any message you want to relay to your customers playing, On Hold Wizard helps better the experience and reach your customers receive while on hold. The people at On-Hold Media Group also have creative minds that are as quick as their response time. They are able to create scripts from minimal information that you provide them, and it always turns out great! Allowing for advertisements, closings, reminders, and more to play while the customer waits creates an experience that is beneficial to not only your business, but the customer too."

"On-Hold is a great way to update your customers on the comings and goings of your company. I can’t tell you how often a customer will comment or reply to one of our salesmen about a product or service they heard about while on hold with us. Chris at On-hold Media Group is always responsive to my needs and requests, whether it is a question regarding my user interface or about creating a new custom spot to add to our on-hold playlist. "

"Love it! Although so far your system has mainly been Deborah taking care of everything for me! My extreme compliments and most sincere admiration for all of your staff's help and professionalism. As soon as I can get caught up I'll be able to use the production wizard more but yes, I love it. "

"Some comments on your service. It has been great. Your group showed a very special interest in getting things rolling. Not only one of you, but the whole team. You really have a great staff.

At times, I feel that we must be your only customer with the great service that you provide, but I know that this isn't true. Your staff has helped our "uncomfortable users" to be comfortable users by taking the time in contacting them and making them comfortable in working with your staff and the system.

Thanks to Pat Hare's group (Parrish-Hare Electrical Supply) for bringing you to IMARK as a Member Service Provider. "

"Allan, I just wanted to send you an email to tell you what a good job your company does. I am like a typical small business owner in that I don’t worry about a lot of the small things (such as my on-hold message), but your group does a great job of reminding me to take care of it. Last week I got an email that my standard spots had not been changed in a while, and not only did you tell me that I should change them but you offered me suggested replacements.

I just had a local Ace hardware store owner call me to ask who we used for our on-hold messages, and I gave him your company’s information. He was impressed with the quality of the product from the times that he was put on hold."

"Hi Gary, Thanks for the follow up! You guys provide proactive customer service, and I absolutely love it."

"Good content, but even better customer service! They are very protective with their clients."

"Working with the staff at OnHoldWizard.com is always a pleasant experience. Their attention to detail, immediate response and willingness to help answer our questions is a great reminder of how quality customer service should be.

OnHoldWizard.com has also been a tremendous asset to our company in helping to get out information to our customers about our current stock, as well as new and innovative products we continually add to our inventory.

In fact, I personally look forward to many years of business with OnHoldWizard.com and interacting with their terrific staff. "

"I have used other companies and on-hold media group is leaps and bounds above the rest. The library of scripts and customer service is top-notch."

"On-hold is a great tool to add to your sales arsenal. Our customers that are on hold often ask about products we feature and while they are on hold, our scripts theoretically sell for us to them. Our Service Representative, Gary is the epitome of customer service, professionalism and follow through. Not only is he creative with his scripts, he know which ones would be perfect for our business. Gary goes above and beyond to make sure we are taken care of and reaches out often just to check in.”"

"On-Hold Media Group has made an immediate impact for our company. This program allows our customer base to hear first-hand about the manufacturer’s we represent and the quality material they manufacture in detail. It also keeps our customers updated on new products, holiday schedules, and manufacturer promotions. Thanks On-Hold Media Group."

"This is great! Thanks so much. I am extremely satisfied with your company and the service we get! I am very impressed as compared to my prior experiences with competitors. "

"Memorial Hospital has been a customer of On-Hold Media Group for years and we enjoy the wonderful working relationship we have with their team. Everyone is very responsive to any need or request. The on-line Production Wizard is so easy to use and the creative team does a great job of developing new messages for our hospital. Thank you to everyone involved for making my job so much easier."

"Silverado has featured some of its less known services on the on-hold message. As a result, we have several examples of customers hearing about them while being on hold, and buying them as a result. That alone has made the on hold system more valuable to use and has paid for itself as well.

I have found working with On-Hold Media Group both easy and enjoyable. The production wizard makes changes a breeze. With 33 locations, ensuring that messages are fresh, background music is changed regularly and new locations are up and running quickly are all quite simple using the wizard. The staff at On-Hold Media Group are all a pleasure to work with and always willing to lend a hand when needed. Overall an A+ experience."

"I am been very happy with the great customer service [On-Hold Media Group] and his team have given me. They turn spots around in a very timely fashion. On-hold messaging is a great way to let our guests know about new services, remind them of existing services, and brag about our fabulous quality awards."

"The reason for giving OHMG a perfect 10/10 score is because my rep, Chris, is amazing! He is personable, professional and proactive when it comes to offering services for the facility."

"Allan, I just wanted you to know that David Crandell did an excellent job of fixing our "on-hold" problem. First of all, he telephoned to confirm our telephone numbers in order to troubleshoot the problem and then followed up with an e-mail to let me know that all was working properly. I thought you should know how well your employee is doing in the customer service area. Thanks again for your prompt response to our problem."

"Great at staying on top of schedules to manage scripts. Excellent at taking brief topics and writing out appropriate scripts. Quick turnaround!!"