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As we celebrate year 23, On-hold Media Group believes more strongly than ever in the power of on-hold messaging, having delivered over 100,000 on-hold messages nationwide. Since launching our company in January, 2001, we have focused on efforts toward the continual advancement of The Shuffle, our online Content Management System. This effort gives our customers the most user-friendly, automated, web-based experience for producing and delivering new on-hold messages with intuitive impact!

We understand that most advertising mediums cast a wide net with hopes to catch a few readers or viewers as they randomly pass by. But On-hold Media Group provides a distinct difference - a targeted direct connection to your existing and potential customers with each call to your business or professional practice, One Caller At A Time. With On-hold Media Group you will always have the opportunity to inform your callers about new products and services, and remind them of the benefits they'll realize from their valued relationship with you.

OHMG          OHMG         OHMG 22 Year Anniversary    OHMG          OHMG

Why On-Hold Marketing?

  • It's the most cost-effective form of advertising.
  • It provides an affordable solution to announce company information and products.
  • 7 out of 10 callers are placed on-hold. After 60 seconds, over half of those will hang up on "dead air." On-Hold Media Group's professional messages reduce that to just 2%.
  • 34% of callers who hang up will NOT call back
  • On-hold messaging increases the amount of time callers are willing to spend on hold 15-35%
  • Increase revenue potential - Click here to see for yourself

Why On-Hold Media Group?

On-Hold Media Group has invested over 22 years creating the most advanced "Content Management System" (CMS) technology to deliver a highly scalable, user-friendly experience, message production and delivery system.

Our professional writers and voice talent assure that the on-hold content your callers hear will deliver maximum effectiveness to insure desired results.

We maintain relationships with hundreds of industry professionals to provide economies of scale and unsurpassed product/service-focused content.

Next Level Shuffle™ Technology

  • The On-Hold Shuffle™ system automatically creates future on-hold messages from a playlist you create in just minutes online.
  • Select scripts from your libraries to create your playlist. Designate Priority scripts, and start/end dates if needed.
  • Audition and add as many music tracks as you like from nearly 300 selections
  • Enjoy automatic production updates weekly, bi-weekly, or monthly.
  • Fresh ideas—fresh sounds. Shuffle makes it happen!

Success Stories

"Silverado has featured some of its less known services on the on-hold message. As a result, we have several examples of customers hearing about them while being on hold, and buying them as a result. That alone has made the on hold system more valuable to use and has paid for itself as well.

I have found working with On-Hold Media Group both easy and enjoyable. The production wizard makes changes a breeze. With 33 locations, ensuring that messages are fresh, background music is changed regularly and new locations are up and running quickly are all quite simple using the wizard. The staff at On-Hold Media Group are all a pleasure to work with and always willing to lend a hand when needed. Overall an A+ experience."

Mark Mostow
Senior Vice President, Sales and Marketing
Silverado Senior Living

"We switched to from another well known on-hold service five months ago, and I can't be more pleased. Your staff is so eager and willing to help me create exactly what I want our callers to hear while waiting for one of our associates to help them. Our customers aren't on-hold for very long, so the voice spots have to be just the right length to get our key points across. You do a great job of helping me create the perfect on-hold messages.'s Production Wizard can't be any easier to use. The web site is so user- friendly that anyone can log-in and create a new on-hold production -- even if it's the first time they've seen the site. It's so nice that I have the ability to log-in every day to change my messages, or let our monthly specials play all month. I love that I have a choice and don't have to wait for some tape to arrive in the mail that had to be recorded especially for me. If I need a new voice spot all I have to do is call and I'll have a script written, recorded and posted on the web site in just a few days. It's that simple. I recommend that everyone use and start creating original new on-hold messages for their customers to hear too!"

Shelly Huebner
Marketing Specialist
Canyon Pipe

"We’ve been using for just a few weeks at our main Reno location, and we’ve already had positive feedback across the board about our messages – from customers, employees and vendors. I’ve been very pleased with our decision.

One thing I’ve noticed is that we’re getting inquiries about products we’ve had on the shelves for 15 months that, until now, hadn’t generated any interest. That tells me we’ve reached more people with a positive sales message about those products in just a few weeks than we had in the entire15 months before. I think using is going to make a significant difference in our ability to introduce new products and increase sales.

It’s also addressing a real need in our overall marketing efforts. Our outside sales reps typically call on our biggest customers, and we have a group of small to medium contractors that come in to our counter on a regular basis, but there’s a large group of customers in the middle that we haven’t been reaching with our sales messages. They call in their orders and get their deliveries, but until we started using on-hold messaging we didn’t have an effective way to promote products and services to them. In a lot of ways, using is like employing another salesperson that really targets those “phone” customers for just a few dollars a day.

Our switchboard operator even mentioned that we’re not losing as many calls as we did when we had the radio on-hold. She believes the messages help minimize the perceived hold time, and says the customers seem to be in a better mood too! "

Rich Stoltz
VP - Sales

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